A while back, my sweetie came home and told me about an experiment he’d done at work that I thought you might like. Before a scheduled meeting he was leading he wrote the following on the whiteboard:
9 x 1 = 7 9 x 2 = 18
9 x 3 = 21 9 x 4 = 36
9 x 5 x 45 9 x 6 = 54
9 x 7 = 63 9 x 8 = 72
9 x 9 = 81 9 x 10 = 90
As his co-workers entered the room and got settled, he asked them to look at the board and tell him what they saw. Without exception, all of them pointed out that the first problem was wrong. That 9 x 1 does not equal 7, it equals 9.
He told them this was precisely how his department looked at things in the work that they do. There were nine other problems on the board, and all everyone commented on was the one that was wrong.
As he further led the meeting, he said: “I’m not suggesting we ignore the things that are wrong or not work to fix them, I’m just asking that we look for more of what is right around us than what is wrong and speak up often about that.” I could not agree more with that!
Several years ago, at a party someone, I had just met asked what I did. Proudly I told them about the great team I worked with that helped coordinate transactions for busy Realtors. His reply was “are there any busy Realtors in this market”? He had been focusing on all that was wrong in the industry, sadly getting his information from the media and saw nothing good happening. As the leader of a transaction coordinator company, we were seeing what was going well in the industry and all the wonderful Realtors who were busy helping buyers and sellers accomplish their housing goals even in challenging times.
I am proud of the many things the team does to celebrate what is going right. One such thing is with each email that one of our team members receive from one of our agents praising or thanking them for a job well done, we post it where all other team members can see it and comment on it. Our transaction coordinators often send thank you cards to people who they work with when we see they did something special during the process to let them know it was noticed and appreciated. We high five one another virtually and frequently talk about the great things that are happening for us, personally and professionally, at our weekly team meeting.
Sure, we have to point out from time to time when people aren’t doing what they are supposed to, or when someone sends us something incorrect, but that’s not our only focus. We also know that there is always room for improvement, and we’re continually working on that. Despite all that we know that there are generally nine, times more things going right in our days than wrong and we believe those things deserve noting more often than not.
I’m not perfect, and I don’t believe anyone is after all, perfection is indeed a myth. What I do believe is that each of us has an opportunity daily to make someone smile or feel good about what they are doing, even if it is just doing their job. And the more we focus on what is right, the more of that we will see.
It’s often said that it’s the little things that make the most significant impact. So, join me in sharing a smile, sending a message to tell someone you are thankful for something they did and pointing out the good things you see around you. I promise, the good you see will multiply.
Wishing you lots of success, happiness and many things to smile about often.